Refund policy

Return & Refund Policy

Thank you for shopping with LashLadyPro. Please read our return policy carefully before placing an order.

Return Timeframe

  • We accept returns within 30 days of delivery.

  • All returns must be approved in advance. Please contact us before sending any items back.

📧 Contact Email: contact@lashladypro.com

Return Conditions

To be eligible for a return, the following conditions must be met:

  • Items must be unused and in the same condition as received

  • All original packaging must be included

  • Products that have been opened but remain in resalable condition may be accepted at our discretion

  • We reserve the right to refuse any return that does not meet these requirements

Return Shipping Fees

  • If the return is due to customer reasons (such as ordering the wrong item or no longer needing the product), the customer is responsible for the return shipping cost

  • If the return is due to our error (damaged, defective, or incorrect items), we will cover the return shipping cost

  • Shipping fees are non-refundable, including any expedited or upgraded shipping selected by the customer

Damaged or Defective Items

  • If your item arrives damaged or defective, please contact us within 5 days of delivery

  • Please provide your order number along with clear photos or videos showing the issue

  • Once the defective item is returned and inspected, we will offer a replacement or refund

Condition After Return

  • All returned items will be inspected upon arrival

  • If an item is returned damaged, incomplete, or unsellable, a partial refund (30%–70%) may be issued based on the condition of the returned item

  • We are not responsible for items lost or damaged during return transit

Order Cancellation

  • Orders may be canceled within 2 days of placing the order, provided the order has not yet been shipped

  • Once an order has shipped, it cannot be canceled and must be returned after delivery to be eligible for a refund

Refund Process

  • Approved refunds will be processed within 1 business day

  • After processing, refunds may take up to 5 business days to appear in your account, depending on your payment provider (such as PayPal or your bank)

Return Address

All approved returns should be sent to the following address:

No.19, Guangshui Road,
Licang District

(Returns sent without prior approval may not be accepted.)

Need Assistance?

If you have any questions or are not satisfied with your purchase, please contact us first.
We will do our best to provide a satisfactory solution.

📧 contact@lashladypro.com